Thank you for shopping with Intukiye. We value our customers and strive to ensure satisfaction with every purchase. Please read our Refund Policy carefully before placing an order.
1. Company Information
YUTONGHUI TRADING LIMITED
Address:
ROOM A8, 1307, 13/F, MULTIFIELD PLAZA,
3 PRAT AVENUE, TSIM SHA TSUI,
HONG KONG
Email: aboutus@intukiye.com
Alternative Email: yutonghui.Trad.Ltd@outlook.com
Phone: +852 5140 3210
2. Return Eligibility
Customers may request a return within 30 days of receiving the order.
To qualify for a return, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include original tags and packaging where applicable
- Not be damaged due to customer misuse
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items marked as non-returnable
- Products showing signs of use, wear, alteration, or damage caused by the customer
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Upon verification, we may offer:
- A replacement item
- A partial refund
- A full refund
depending on the circumstances.
5. Return Process
To initiate a return, please contact our customer service team at:
or
yutonghui.Trad.Ltd@outlook.com
Please include:
- Order number
- Customer name
- Reason for return
- Supporting photographs if applicable
Returns sent without prior authorization may not be accepted.
6. Return Shipping Costs
If the return is due to:
Customer Preference
Examples include:
- Ordered the wrong item
- No longer needed
- Changed mind
- Incorrect size selected
The customer is responsible for return shipping costs.
Our Error
Examples include:
- Wrong item shipped
- Defective product
- Damaged product upon arrival
We will cover reasonable return shipping costs or provide an appropriate solution.
7. Refund Processing
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.
Approved refunds will be issued to the original payment method.
Please allow:
- 3–5 business days for inspection
- 5–10 business days for refund processing
- Additional time depending on your bank or payment provider
Original shipping fees are generally non-refundable unless the return results from our error.
8. Order Cancellation
Before Shipment
Orders may be canceled free of charge before they have been processed and shipped.
After Shipment
Once an order has been shipped, it cannot be canceled. Customers must follow the return process after delivery.
9. Refused Deliveries
If a customer refuses delivery without prior authorization, any shipping fees, return shipping charges, customs duties, or handling fees incurred may be deducted from the refund amount.
10. Chargebacks
Customers are encouraged to contact us before initiating a chargeback or payment dispute.
We are committed to resolving issues fairly and efficiently.
Unauthorized or fraudulent chargebacks may result in account restrictions and supporting documentation being provided to payment processors.
11. European Union Customers
For eligible purchases, customers located within the European Union may have additional statutory rights under applicable consumer protection laws.
Nothing in this Refund Policy limits any mandatory rights provided by applicable law.
12. Contact Us
If you have any questions regarding this Refund Policy, please contact:
YUTONGHUI TRADING LIMITED
Address:
ROOM A8, 1307, 13/F, MULTIFIELD PLAZA,
3 PRAT AVENUE, TSIM SHA TSUI,
HONG KONG
Email: aboutus@intukiye.com
Alternative Email: yutonghui.Trad.Ltd@outlook.com
Phone: +852 5140 3210