Thank you for shopping with Intukiye. This Shipping Policy outlines how orders are processed, shipped, and delivered. Please review this policy carefully before placing an order.
1. Company Information
YUTONGHUI TRADING LIMITED
Address:
ROOM A8, 1307, 13/F, MULTIFIELD PLAZA,
3 PRAT AVENUE, TSIM SHA TSUI,
HONG KONG
Email: aboutus@intukiye.com
Alternative Email: yutonghui.Trad.Ltd@outlook.com
Phone: +852 5140 3210
2. Shipping Destinations
We currently ship to most countries and regions worldwide.
However, certain locations may be unavailable due to carrier restrictions, customs regulations, or logistical limitations.
If we are unable to ship to your destination, you will be notified before your order is processed.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, promotional events, or periods of high demand, processing times may be extended.
Orders are not processed, shipped, or delivered on weekends or public holidays.
4. Shipping Time
Estimated delivery times vary depending on the destination country and shipping method selected.
Typical delivery estimates are:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 8–18 Business Days |
| Asia | 5–12 Business Days |
| Other International Destinations | 10–25 Business Days |
Delivery times are estimates only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated and displayed during checkout.
From time to time, we may offer promotional free shipping on eligible orders.
Any applicable shipping fees will be clearly shown before payment is completed.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates may take several days to appear after shipment.
If you do not receive tracking information within a reasonable period, please contact our customer support team.
7. Customs Duties and Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Value-added tax (VAT)
- Other local governmental fees
These charges are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.
8. Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
- Customs inspections
- Weather conditions
- Transportation disruptions
- Carrier delays
- Public holidays
- Natural disasters
- Political or regulatory events
We appreciate your patience in such circumstances.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If incorrect or incomplete shipping information is provided:
- Delivery may be delayed.
- Additional shipping charges may apply.
- The order may be returned or lost.
We are not responsible for orders lost due to incorrect customer-provided addresses.
10. Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue.
A package may be considered lost only after the carrier officially confirms that it cannot be located.
Resolution options may include:
- Replacement shipment
- Store credit
- Refund
depending on the circumstances.
11. Damaged Packages
If your package arrives damaged:
- Take clear photographs of the package and product.
- Retain all original packaging materials.
- Contact us within 7 days of delivery.
We will review the claim and provide an appropriate resolution.
12. Partial Shipments
To ensure faster delivery, orders containing multiple items may occasionally be shipped in separate packages.
If this occurs, you may receive multiple tracking numbers.
Additional shipping charges will not be incurred unless disclosed at checkout.
13. Delivery Confirmation
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer.
If you believe a delivered package is missing, please:
- Check with household members or neighbors.
- Verify the shipping address.
- Contact the carrier directly.
You may also contact us for assistance.
14. Force Majeure
We shall not be held liable for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- War
- Labor disputes
- Government actions
- Pandemics
- Transportation interruptions
15. Contact Us
For any shipping-related questions or concerns, please contact:
YUTONGHUI TRADING LIMITED
Address:
ROOM A8, 1307, 13/F, MULTIFIELD PLAZA,
3 PRAT AVENUE, TSIM SHA TSUI,
HONG KONG
Email: aboutus@intukiye.com
Alternative Email: yutonghui.Trad.Ltd@outlook.com
Phone: +852 5140 3210